Customer Service vs. Customer Satisfaction
Customer Service vs. Customer Satisfaction.
Your 3 takeaways:
1. How do you define and offer good customer service? Identifying the steps that go into customer service and how each step contributes to the overall outcome.
2. Meeting expectations vs. exceeding expectations – why would you/how do you exceed customer expectations?
3. Customer Loyalty – how to gain loyalty from your customers
June 27 – 7 pm – USA Mountain time
June 28 – 11 am – Australia AEDT
This will be streamed live on LinkedIn, register here your LinkedIn reminders too.
On Point Business Coaching